Frequently Asked Questions

Q: Where can I find a manufacturer suggested retail price for the furniture I am interested in?
A: Berkline does not establish a "Manufacturer's suggested retail price". Individual dealers establish their own prices.

Q: How can I check on product availability or fabric availability? Also, how can I determine if a particular fabric or color is available on a specific style of furniture?
A: Contact you local Berkline dealer. They should be able to help with product availability questions.

Q: How can I find out the dimensions of the furniture I am interested in?
A: Check our web site under that particular style number. If the style is not listed on our web site, contact your local dealer. They have product information readily available.

Q: Where can I locate a particular style of furniture so I can "test rest" the piece before purchasing?
A: Click on the "Find A Dealer" link on this site and find the Berkline dealers in your area. Call them and ask if they carry the style and color that you are looking for. Please keep in mind not all dealers carry a full line of Berkline products.

Q: I cannot find a store that sells Berkline in my area. I put in my ZIP code on your web site dealer locator and found nothing. Now what?
A: The dealer locator allows you to search for a dealer by entering either your ZIP code, area code, or city/state. If none of those work, try entering a ZIP code or area code near you other than your own or a nearby city.

Q: What is the warranty on the reclining mechanism, fabric, and related parts?
A: Our warranty is posted on the web site under the Customer Support section.

Q: Where can I send a concern or a complaint about my furniture?
A: You can send them via e-mail to productservices@berkline.com or phone us at 423-585-1500 and request the Product Service Department. If you would like to send a formal complaint please mail your letter to the Berkline Corp. One Berkline Dr. Morristown, TN 37814 Attn: Product Service.

Q: I know to contact my local Berkline dealer for product under warranty. Who do I contact if I have a problem with my furniture after my warranty expires?
A: Contact Berkline Product services at 423-585-1500. They can assist in after warranty replacement of parts and fabric. Please have the model number handy. It can be found on the green tag under the footrest.

Q: Where can I get my furniture repaired?
A: Visit www.mapquest.com and click on "Yellow Pages". Search for "furniture repair". This will provide you with a list of all repair centers within a radius of your zip code.

Q: What information do I need to order a repair part for my furniture?
A: You will need to provide us with all information from the color-coded manufacturing tag. It is a green tag under the footrest. If the tag is not located under the footrest please look down in the sides of the seats or where the back and seat meet. We will also need a detailed description of the defect.

Q: My new swivel recliner was just delivered and it will not recline.
A: All glider mechanisms are locked down for shipping with 2 plastic rings that must be removed from the mechanism before it will operate. In addition all other footrests are locked down with a strip of fabric that is stapled to the back of the footrest and runs to the back of the seat frame. This fabric needs to be removed before the furniture will recline.

Q: When I press the lock button on my lift chair hand control it will not lock. Why?
A: Our lift chairs carry a safety feature that locks and unlocks the lift chair when using or leaving the chair unattended. To operate this feature the lock or unlock button must be held down for approx. 6 seconds to activate.

Q: How fast should my heating pad heat and how hot does the pad get?
A: The heating pad should reach its maximum temperature of 110-115 degrees within 3 minutes of activating.

Q: Why do the massage and heating pads shut off after a few minutes of use?
A: Both massage and heating pads are designed to shut off to eliminate the possibility of over usage. To reset simply turn the control off and back on again.